Terms & Conditions — Soho Live

These terms and conditions are regularly updated and correct at the time of publication, but are subject to change. For the most up-to-date information, contact concierge@soho.live.

Membership Terms & Conditions

Eligibility

Membership is available to individuals who are 18 years of age or older. Proof of age may be required.

Membership Benefits

Members are entitled to access a discounted ticket allocation for events. Discounted tickets are subject to availability and capacity limitations.

No Guarantee of Entry

Membership does not guarantee entry to any event. Booking in advance is recommended.

Non-Renewal

Membership lasts one year and does not auto-renew.

Refunds and Cancellation

Soho Live may cancel and refund memberships at any time. Pro-rata refunds apply if cancelled by Soho Live.

Use of Membership

Membership is personal and non-transferable.

Code of Conduct

Soho Live may revoke membership for inappropriate behaviour.

Changes to Terms

Terms may be updated at any time.

Privacy

Personal data is handled in accordance with the Soho Live Privacy Policy.

Governing Law

These terms are governed by the law of the United Kingdom.

Contact

concierge@soho.live

Venue & Event Terms

18 and over only. ID may be required.
Soho Live reserves the right to refuse entry or service.
No illegal substances on the premises.
A ticket does not guarantee entry in all circumstances.
Late arrivals may lose their reserved seats.
Smart dress is required.
Respectful behaviour towards staff, artists, and other guests is expected at all times.
Line-ups and programmes may change without entitlement to a refund.
Guests are asked to respect neighbours when leaving the venue.
Filming and photography may take place at events.
Personal cameras are permitted. Professional equipment requires prior written permission.
Soho Live is not liable for loss or damage to personal property.
These terms may change at any time.

Ticket Refunds

Refunds are accepted up to 48 hours before the advertised event start time.

Refund process

Locate your order confirmation.
Request a refund via the original ticket provider.
Refunds are processed to the original payment method.

Studio Terms of Business

Payment is required in full before a session begins.
No refunds are issued unless Soho Live fails to deliver the booked service.
Overtime beyond the booked session is charged at an hourly rate.
Soho Live is not liable for loss of or damage to equipment brought onto the premises.
Clients must comply with health and safety requirements at all times.
Recordings made in Soho Live studios remain the property of Soho Live unless otherwise agreed in writing before the session.

Privacy Policy

We collect personal data for the purposes of membership administration and communication.

How we use your data

To manage membership accounts and bookings.
To send updates about shows, events, and membership benefits.
To improve our services.

Data sharing

We do not sell personal data to third parties.

Your rights

You have the right to access, correct, or request deletion of your personal data at any time.

Contact

For data-related enquiries, contact concierge@soho.live.